Turn Customer Voices Into Business Growth.
Customers are already telling you how to grow. VOXA listens across your reviews and channels, decomposes feedback into atomic signals, detects purchase intent, and prescribes management actions with verifiable evidence.
Aggregates unstructured feedback from Google Maps, WhatsApp, Trustpilot, CSV spreadsheets, and social channels.
Splits compound customer reviews into discrete operational signals with department routing and sentiment weighting.
Extracts sales leads, scores buying intent (0–100), and creates 4 tailored response tones to close deals faster.
Prescribes operational solutions, generates standard operating procedures, and tracks complaint reductions.
1. Brand Registration → 2. Plan Selection & Payment / Trial → 3. Super Admin Verification → 4. Activated Intelligence Workspace.
From Raw Chatter to Verifiable Revenue
Most tools stop at counting positive vs negative words. VOXA executes an 8-stage intelligence loop that leads directly to operational improvement.
Listen
Ingest omnichannel conversations across reviews, Instagram, WhatsApp, TikTok, and spreadsheets.
Understand
Decompose multi-sentence reviews into granular atomic signals categorized by department.
Diagnose
Correlate trends to isolate underlying root causes (e.g. 63% of complaints occur on weekends).
Prioritise
Rank every issue using the VOXA Opportunity Score algorithm factoring frequency & impact.
Recommend
Answer "What Should We Do?" with verifiable customer quotes and confidence scores.
Execute
Generate standardized ISO SOPs and assign action tasks to operational department heads.
Measure
Track closed-loop impact: compare pre-action vs post-action complaint counts and verified ROI.
Learn
Adaptive AI business brain continuously refines context to improve future recommendations.
Atomic Feedback Decomposition
When a customer writes a complex multi-clause review, traditional software labels it “mixed sentiment” and archives it into a useless chart.
VOXA parses each sentence into independent atomic signals, routing positive staff praise to HR while instantly triggering an alert for Food & Beverage and Facilities.
“The room was beautiful and the staff were friendly, but breakfast took forever and the Wi-Fi kept disconnecting.”
Everything Needed to Scale Customer Operations
Engineered for multi-tenant holding groups, restaurant chains, luxury hotels, and high-volume e-commerce brands.
Ask VOXA Strategic Copilot
A conversational business strategist answering high-stakes questions: “What are our biggest bottlenecks this month?” and “Why are weekend customers complaining?” backed by real citations.
Lead Detection & AI Response
Automatically detects comments indicating purchase intent (“Do you deliver to Abuja? How much for 50 staff?”), scores intent (0-100), and drafts replies in Professional, Friendly, Concise, or Sales tones.
AI SOP Generator
Turn recurring complaints directly into ISO-compliant Standard Operating Procedures with step-by-step procedures, response targets, escalation workflows, and quality control metrics.
Multi-Location Intelligence
Benchmark Maitama (89%) against Port Harcourt (62%) to uncover root causes driving location disparities and generate branch-specific action tasks.
Closed-Loop Impact Tracker
Measure verified value: complaints reduced before vs after SOP rollouts, leads contacted, conversions recorded, and verified revenue attributed to VOXA actions.
Group Portfolio Dashboard
Organisation owners can monitor an aggregated portfolio view across Hotels, Bistros, and Logistics while maintaining air-tight security isolation between individual teams.
Plug Into Every Customer Touchpoint
VOXA ingests live customer signals from Google, WhatsApp, Trustpilot, Instagram, X (Twitter), Shopify, and custom REST webhooks — no data silo left behind.
Predictable Pricing for High-Growth Teams
All plans include the Unified Customer Voice Inbox, Atomic Signal Analysis, and full multi-tenant isolation.
Basic
Ideal for single-location businesses looking to convert customer feedback into operational clarity.
- 1 Business Workspace & 1 Location
- 3 Connected Data Sources (Google, CSV, Web)
- 3,000 Feedback Records / month
- 2 Team Member Seats
- Unified Customer Voice Inbox
- Atomic Feedback Signal Decomposition
- Basic Ask VOXA Copilot
- Monthly AI Strategic Brief
- 3 SOP Generations / month
- Email & Community Support
Premium
For multi-brand & growing businesses needing lead intelligence, automated SOPs, and root-cause diagnostics.
- 3 Business Workspaces & Up to 10 Locations
- 10 Connected Channels (Omnichannel)
- 25,000 Feedback Records / month
- 10 Team Member Seats
- Everything in Basic Plan, plus:
- Lead Intelligence & 8-Stage Pipeline
- AI Response Assistant (4 Tones)
- VOXA Opportunity Score (0–100 Algorithm)
- Advanced Root-Cause Correlation Engine
- 25 SOP Generations / month
- 3 Competitor Intelligence Benchmarks
- Reputation Spike & Crisis Alerts
- Closed-Loop Impact & ROI Tracker
- Priority Processing & Support
Platinum
For corporate holdings and enterprise operations requiring unified group intelligence and custom integrations.
- 10 Business Workspaces & Up to 50 Locations
- 30 Connected Channels
- 100,000 Feedback Records / month
- 30 Team Member Seats
- Everything in Premium Plan, plus:
- Group Intelligence Multi-Brand Dashboard
- Daily Executive Strategic Intelligence Briefs
- 15 Competitor Intelligence Trackers
- 100 SOP Generations / month
- Full REST API & Signed Webhooks
- White-Label PDF & Excel Exports
- Advanced Multi-Location Anomaly Detection
- Dedicated Customer Success Manager
VOXA Enterprise
Unlimited workspaces, custom data retention, dedicated on-premise AI LLM gateways, SAML/SSO authentication, custom SLAs, and white-glove onboarding.
ODBS Technology is a premier Nigerian software engineering & digital transformation company, delivering enterprise-grade custom software, AI automation, and cloud architectures from Abuja, FCT.
Frequently Asked Questions
Stop guessing what customers want.
Experience the AI customer intelligence platform that listens, diagnoses, and tells management what to do next.